SYKES

  • OMD Analyst

    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-64478
    City
    Cluj-Napoca
    Country
    RO
    Category
    OMD
  • Overview

    RESPONSIBILITIES AND END RESULTS

    • Collects, reads, analyzes, interprets, and summarizes data in preparation & generation of statistical and analytical reports

    • Acts decisively to solve account specific/individual issues related to data generation/analysis/interpretation

    • Maintains collection and tracking of relevant data

    • Compiles data and analyze past and current trends

    • Designs and/or develop specific systems for collection, tracking, and reporting of data

    • Provides a variety of reports to Operations and other departments when needed

    • Works closely with management to assure that their reporting needs are satisfied

    • Delivers reports on time as requested by the client and/or management

    • Creates and Maintains agent level schedules and attendance reporting

    • Update and revise data in Sykes tools where OMD is point of contact in order to assure complete and correct representation.

    • Contact support teams on issues related to Sykes tools where OMD is point of contact and coordinate/leads the actions until the issue is closed

    • Adheres to SYKES policies on ethics and integrity.

     

    EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

    • Great skills in using Microsoft Excel and other Office applications
    • Good English skills - minimum B2
    • Good Romanian skills - C1
    • Ability to communicate effectively, both verbal and in writing
    • Ability to gather and analyze statistical data and generate reports
    • Knowledge of reporting methodology, principles and procedures
    • Strong planning, time management and organizational skills
    • High level of professionalism, integrity, and maturity
    • Ability to learn, understand and utilize Sykes internal tools based on given trainings, self-learning and documentation

     

     

     

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