SYKES

Returning Candidate?

Data Analyst

Data Analyst

Job ID 
2018-64208
City 
Cluj-Napoca
Country 
RO
Posted Date 
7/13/2018
Category 
Operations

More information about this job

Overview

PURPOSE OF JOB:

 

-        Analyze the online community provided data (questions, comments, answers, feedback) and provide summary, trend and key insights analysis (product level) reporting to the Client

-        Create knowledgebase content and related reporting, for both internal and external use, based on community provided data.

 

 

RESPONSIBILITIES AND KEY RESULTS:

 

-        The post holder is responsible for delivering & analyzing reporting and eventual suggestions of possible reporting efficiency/ changes / improvements / adjustments 

-        The post holder is required to liaise with staff at all levels in the organization, remaining objective, constructive and empathetic at all times.

Key Result Areas:

-        To provide internal and external (client) reporting to agreed timelines including staff scheduling and attendance reporting

-        To manage and schedule personal time in an effort to meet and exceed agreed service levels within the reporting delivery timelines

-        To ensure full utilization of alignment

-        To provide technical specialized input into client HQ / regional stakeholders and operational functions

-        Adjust reporting / suggest improvements as per Operational needs

-        To contribute positively towards both employee and client satisfaction

 

 

REQUIREMENTS:

  • Language skills - English (C1).
  • An aptitude for the delivery and analyses of reporting.
  • Ability to cope with rapid change effectively.
  • A high level of numerical skills.
  • Educated to HNC level or equivalent.
  • Proficient with Excel - must