SYKES

  • Data Analyst

    Posted Date 1 week ago(1 week ago)
    Job ID
    2018-64208
    City
    Cluj-Napoca
    Country
    RO
    Category
    Operations
  • Overview

    PURPOSE OF JOB:

     

    -        Analyze the online community provided data (questions, comments, answers, feedback) and provide summary, trend and key insights analysis (product level) reporting to the Client

    -        Create knowledgebase content and related reporting, for both internal and external use, based on community provided data.

     

     

    RESPONSIBILITIES AND KEY RESULTS:

     

    -        The post holder is responsible for delivering & analyzing reporting and eventual suggestions of possible reporting efficiency/ changes / improvements / adjustments 

    -        The post holder is required to liaise with staff at all levels in the organization, remaining objective, constructive and empathetic at all times.

    Key Result Areas:

    -        To provide internal and external (client) reporting to agreed timelines including staff scheduling and attendance reporting

    -        To manage and schedule personal time in an effort to meet and exceed agreed service levels within the reporting delivery timelines

    -        To ensure full utilization of alignment

    -        To provide technical specialized input into client HQ / regional stakeholders and operational functions

    -        Adjust reporting / suggest improvements as per Operational needs

    -        To contribute positively towards both employee and client satisfaction

     

     

    REQUIREMENTS:

    • Language skills - English (C1).
    • An aptitude for the delivery and analyses of reporting.
    • Ability to cope with rapid change effectively.
    • A high level of numerical skills.
    • Educated to HNC level or equivalent.
    • Proficient with Excel - must

     

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