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Customer Service Advisor with German

Customer Service Advisor with German

Job ID 
Posted Date 
Customer Service

More information about this job


Check out the Sykes Customer Service Advisor profile:

  • Fluent in German and English, both verbal and written;
  • Previous customer service experience;
  • Takes responsibility for customer accounts and any products with minimum supervision;
  • Ability to prioritise workload using own initiative to make effective use of time;
  • Confident and motivated to provide excellent customer service with a clear ability to approach work with a positive and enthusiastic attitude.
  • Well organized and with excellent attention to detail and data input skills;
  • Comfortable working with MS Office tools (Word, Excel, Outlook) and adaptable to any new systems introduced;
  • Previous experience working with SAP will be an advantage;
  • Excellent communication skills and the ability to remain composed in any given situation;
  • Ability to adapt to a continuously changing environment and procedures.


Your working day will include some of the below activities and responsibilities:

  • Processing customer orders and quotations received, by phone, email or chat;
  • Inputting, checking and correcting customer credits, dealing with cancellations and ensuring customer accounts are created, updated and accurate;
  • Responding to all customer queries within a given timeframe, efficiently and effectively;
  • Developing and maintaining a full knowledge of client products and services;
  • Logging accurately all activities in the Client’s tools, following procedures;
  • Responsibly consulting all product information sources to ensure complete and correct advise given to customers and appropriate options/solutions;
  • Maintaining internal and cross business communications ensuring all parties are kept up to date.


Joining Sykes will offer you:

  • Professional development through training programs;
  • Real possibilities of career development;
  • A multicultural and multilingual work environment that is modern, dynamic and friendly;
  • An open-minded environment where your contribution is highly valued and desired;
  • Attractive salary package and medical benefits.