SYKES

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German Speaking Customer Support Representative

German Speaking Customer Support Representative

Job ID 
2018-64137
City 
Brasov
Country 
RO
Posted Date 
7/5/2018
Category 
Customer Service

More information about this job

Overview

 

Are you our type?


Check out our Sykes employee profile:


-Proficiency in German language and English
-Previous experience of/ or aptitude for Customer Service;
-Hotel/Travel-industry experience preferred;
-Good organizational skills;
-A working knowledge of MS Word/Excel;
-Excellent communication skills and the ability to remain calm in all situations;
-Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
-Ability to adapt to a continuously changing environment and procedures.
-Team player

 

Join Sykes team professionals and we will offer you:


- professional development through training programs -> modern technologies and customer management
- exposure to a multicultural and multilingual environment
- coaching opportunities
- real possibilities of career development
- attractive salary package and medical benefits
- a modern, dynamic and friendly working environment

A working day in Sykes Team includes some of the below activities and responsibilities:


- To respond to inventory management inquiries that are coming over the email within given timescales, efficiently and effectively;
- To contact lodging partners to resolve issues (questions, changes, etc.);
- To provide supplier self-service support and maintenance;
- To develop and maintain a full knowledge of client products and services;
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
- To deal with all correspondence as requested/required;
- To resolve all non-verbal transactions based on requests via e-mail or website;
- To responsibly maintain and update all job-related administrative forms;