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French Team Leader

French Team Leader

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·       Supervises and coordinates the customer support service team

·       Responsible for ensuring that the group achieves the Service Level Agreements via communication of requirements and regular feedback on performance

·       Looks on adherence to policies

·       Ensures that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently

·       Ensures client satisfaction on quality and service levels

·       Addresses, resolves and escalates problems as appropriate

·       Monitors, coaches and trains employees as required

·       Identifies and addresses any staff training needs

·       Plans, assigns and directs work to the team/employees

·       Rewards and disciplines employees when necessary

·       Conducts performance reviews on a regular base (in accordance with the account manager)

·       Provides reports as required by the  Account Manager



 uir  Requirements:

·       Advanced in French

·       Conversational level of English

·       Previous professional experience in managing teams is a plus

·       Experience gained in customer services or good skills relevant in the field

·       Interest in technology and ability to learn how to use new tools quickly

·       Excellent communication skills and the candidate’s ability to remain composed in any situations

·       Patient, customer-focused, courteous, helpful and empathic approach

·       Good social personality who everybody feels easy to contact and is trusted by colleagues

·       Carries maximum commitment to the company.