SYKES

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Albanian Speaking CSR

Albanian Speaking CSR

Job ID 
2017-61563
City 
Cluj-Napoca
Country 
RO
Posted Date 
7/25/2018
Category 
Customer Service

More information about this job

Overview

 

IDEAL CANDIDATE:

- Proficiency in Albanian language and in Italian, Greek or Romanian

- European Working Permit needed
- Previous experience of/ or aptitude for Customer Service is a plus
- Good organizational skills;
- A working knowledge of MS Word/Excel;
- Excellent communication skills and the ability to remain calm in all situations;
- Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
- Ability to adapt to a continuously changing environment and procedures.
- Team player

 

JOB DESCRIPTION:

A working day in Sykes Team includes some of the below activities and responsibilities:
- To respond to all customers’ inquiries within given timescales, efficiently and effectively;
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
- To deal with all correspondence as requested/required;
- To accurately log all calls and in line with procedures;
- To responsibly maintain and update all job-related administrative forms;
- To consult product manuals, to be able to advise customer of appropriate options/solutions.

Join Sykes team professionals and we will offer you:
- professional development through training programs -> modern technologies and customer management
- exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level)
- coaching opportunities
- real possibilities of career development
- attractive salary package and medical benefits
- a modern, dynamic and friendly working environment