Language Development Trainer

4 weeks ago
Job ID
Language Development Team




  • Proven track record in training environment
  • Proficient German language
  • Conversational level in English
  • Graduate in the field of Linguistics or working towards an appropriate linguistic qualification.
  • Experience of working in a multi cultural, commercial business (preferable Contact Centre) environment
  • Ability to work in a fast paced, dynamic and often pressured environment
  • Experience of developing and delivering blended development solutions
  • Experience of implementing and managing assessment and/ or development centres
  • Computer literate with a good working knowledge of Microsoft Office package
  • Have an understanding of e-learning techniques, and (ideally) an interest in the creation and/or delivery of e-learning packages
  • Team player, internally motivated self starter
  • Highly organised and pay particular attention to detail
  • A successful facilitator with strong coaching skills
  • Excellent written and oral communication and presentation skills
  • Excellent planning & organisational skills
  • Ability to establish credibility quickly
  • Proven track record of delivering tangible results
  • Takes personal accountability and drives continuous improvement



  • Design, develop and deliver blended training interventions across the Global EMEA Region, by effectively using a variety of traditional and technological methods/media, in line with Business needs
  • Undertake appropriate training and development needs analysis as required
  • Support recruitment activities by running language skill evaluations for both external and internal candidates
  • Assess and provide appropriate feedback on oral and written tests
  • Develop German language development programmes based on the needs of the organisation and in line with the CEFRL (Common European Framework) standard
  • Amend and revise language development programmes as necessary, in order to adapt to changes occurring in the work environment
  • Produce language training materials for in-house courses, including audio and visual resources;
  • Prepare classroom and coursework materials, homework assignments, and handouts.
  • Maintain accurate reports of the trainees’ attendance and scores
  • Ensure that language development training requirements are met, as agreed with SLA Coordinator and in line with dynamic day-to-day Business needs.




  • Maintain stakeholder relationships across the local site and the wider Global EMEA Region
  • Liaise, develop relationships and communicate regularly with TLs, QAs and Recruitment Specialists
  • Record and report on data gathered from trainees/SLA projects and activities.


  • Ensure that all necessary training equipment and facilities are available when required
  • Ensure that all training documentation is administered effectively
  • Provide regular reports on training activity to the SLA Coordinator
  • Identify and anticipate current and future SLA requirements



  • Ensure that the Language Development function is adding value to the Region and that objectives are aligned to Business requirements


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed